Customer Service

Service group:
After Sales / Maintenance

Customer Service

Naturally, any equipment break-down is very annoying. Obviously, the most speedy support must be provided in order to get your valuable machine back into production within the shortest possible time. Our engineers are trained for the service supply and are well educated in analysing problems and finding an appropriate solution as fast as possible. Our database system SmartView automatically reports delays in trouble shooting to the service manager of the upper management, so that respective measures can be taken. Most of our suppliers provide for technical support hotlines to garantee the possibility of an immediate order of spare parts in emergency cases.